Fix payment issues, such as declined or incomplete transactions

If you have issues paying for Google products, y'all might need to gear up a trouble with your payments contour.

Find the issue you're experiencing below:

"Your transaction cannot exist completed"

A diverseness of different situations may trigger this message. Endeavour these suggestions to resolve the effect:

  • If this message is followed by instructions for submitting additional information to us, delight do so. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments heart settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Endeavour using a Google Play souvenir card to consummate the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google production'southward website.
    • If you're using a mobile device, endeavor using the product'due south mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google business relationship and placing the club again.
    • Endeavor creating a new Google account if you don't already take ane and visiting the Google Shop to try the transaction once again.

"Unable to complete transaction: Expired card"

Check to meet if your payment method is up to date. If it isn't, update it in the Payments middle.

"Unable to complete transaction. Please use another form of payment."

Annotation: These steps besides apply if you see the error message "Your payment didn't go through. Please try a unlike payment method or try once more later."

Try the following:

  1. Bank check to encounter if your payment method is up to date. If it isn't, update it in the Payments center, then try your purchase once again.
  2. Make sure you lot take plenty coin in your account for the purchase.
  3. If y'all're nonetheless having issues, contact your bank to run into if there's a problem with your account.
  4. Try making the purchase once again with a different payment method.

"Your payment was declined due to an issue with your account"

If you see this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a little more data to protect your account against fraud.
  • We need a little more data to comply with Eu law (European customers simply).

To ready the issue, try the following:

  1. Become to the Payments center.
  2. Accept action on any errors or requests in the payments middle.
    1. Yous might need to verify your identity before you tin buy annihilation through your Google Account.
  3. Make certain your name, address, and payment data are upwards to engagement.

"Unable to process payment: Low card balance"

You might non accept plenty funds in your account to make the payment. Bank check your account rest or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the bill of fare earlier you tin can use information technology again:

  1. Become to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within two days, you'll find a temporary charge on your card statement along with an eight-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If yous try to verify the payment method again:

  1. Confirm which carte you desire to verify.
  2. Check how long ago y'all tried to verify your card.
    • If less than 2 days: Wait up to ii days.
    • If more than than 2 days: Cheque your card argument. You should find a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "card is ineligible"

Yous can't utilise this menu for this purchase. Try to make the purchase again with a different bill of fare.

If the card you lot want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more about what to practice if you temporarily or permanently airtight your payments profile.

If yous're even so having trouble, contact support.

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